In the early stages of international trade, trust is often the decisive factor for a successful cooperation. Recently, Nucleon successfully delivered one 20‑ton rubber‑tyred gantry crane (RTG) to a Russian customer. By inviting the customer to visit our factory and providing professional technical support, we turned their initial skepticism into high recognition of Nucleon’s product quality and service capability.
Challenges: Complex Working Conditions and a Trust Gap
Special lifting objects
The customer’s facility mainly handles long metal components and heavy precast concrete products. These materials are long and have an unstable centre of gravity, requiring extremely high precision and stability during lifting.
Site space limitations
The workshop floor had already been hardened, making large‑scale rail installation impractical. Traditional rail‑mounted gantry cranes not only require a long installation period but also restrict flexible production layouts.
First cooperation, lack of trust
Since this was the first time the two parties worked together, the customer had concerns about our manufacturing standards, cross‑border delivery capability, and long‑term after‑sales support.
Our Solution: Tailor‑Made RTG Features for the Specific Conditions
To match the actual site conditions, we provided a 20t single‑girder rubber‑tyred gantry crane, making full use of its unique advantages:
Rail‑free movement, flexible scheduling – No need to lay steel rails; the crane can move freely within the workshop, perfectly adapting to multi‑station and multi‑zone lifting needs.
Floor protection – Equipped with heavy‑duty bias‑ply rubber tyres, the load pressure is effectively distributed, ensuring stable movement of 20‑ton loads while protecting the hardened floor from damage.
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Stable power supply, zero emissions – A cable reel system provides continuous power for long‑distance indoor operation, with no exhaust gases, keeping the working environment clean.
Dispelling Doubts: Transparent Factory Visit
To address the customer’s quality concerns, we invited them to visit Nucleon’s production base and witness the entire manufacturing process:
Full visibility of manufacturing stages – The customer inspected key processes including CNC cutting, automatic welding, shot blasting, structural assembly, and load testing.
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Traceable compliance and standards – We provided complete quality inspection records, ultrasonic weld test reports, and certifications of core components (motors, brakes, etc.), fully demonstrating our manufacturing scale and strict process control.
Service Guarantee: On‑site Installation, Commissioning and Training
After the equipment arrived in Russia, Nucleon engineers provided comprehensive on‑site guidance. Considering that metal and concrete components tend to swing during lifting, our engineers fine‑tuned the frequency conversion control system to make hoisting and travel smoother.
In addition, we conducted systematic operator and preventive maintenance training, helping the Russian team quickly master RTG operation and ensuring safe, efficient production from the very beginning.
Value Delivery: From “Trial Order” to Strategic Partnership
Since the crane was put into use, material handling efficiency in the facility has significantly improved. The rail‑free movement solution greatly reduces transfer time between workstations.
As the customer said: “This crane is extremely stable when moving heavy concrete components. Our operators are also very satisfied with the responsive and delay‑free remote control. Thank you to the Nucleon technical team for their professional guidance – everything has been running very smoothly from day one.”
This successful delivery greatly strengthened the customer’s confidence in Nucleon’s quality. What started as a “trial” purchase has developed into long‑term brand trust. The customer has clearly expressed interest in further cooperation, and both parties are currently discussing equipment needs for future production line expansion.
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