AFTER-SALE SERVICE
1.Any quality problems arising from various products produced and sold by our company shall be covered by the "three guarantees" service provided by our company in accordance with regulations, and the sales and service three guarantees team shall undertake this work.
2. After receiving information from users about product quality (such as phone calls, letters, or verbal notifications), immediately dispatch relevant personnel to the site to handle and solve the problem.
3. After sales service personnel should handle quality issues seriously, thoughtfully, and thoroughly to ensure timely use by users without any worries.
4. While promptly resolving quality issues with sold products, after-sales service personnel have the obligation to provide free technical consultation, training, and answer other product related questions to users.
5.Firmly establish the idea that the user is God and everything is for the sake of the user, handle quality issues promptly, seriously, and from start to finish, pay attention to reputation, maintain the company's image everywhere, and ensure the company's peace of mind and customer satisfaction.