Global Service

Each department of the technical system has established a unified technical design and management platform - PLM system, which achieves resource sharing, unified data management, collaborative design, and remote collaborative design modes. Advanced design analysis software such as SolidWorks and SolidEdge are widely used, and the mainstream design methods based on CAD design, CAE analysis, digital modeling, and motion simulation are the main means of research and development.
We have adopted advanced parametric bridge crane CAD design and analysis software developed in cooperation with Huazhong University of Science and Technology in China. From quotation and scheme design to the generation of construction drawings that can be directly used in production, it can automatically generate. Various modern design and processing methods such as PDM, CAD, CAE, CAM, and CAPP are used to achieve optimized design and research and development of products.

Nucleon is committed to providing customers with systematic solutions, as well as streaming services and support. Faced with the sincere trust of tens of thousands of customers, Nucleon adheres to the service philosophy of "enthusiasm, speed, professionalism, and perfection", systematizing, standardizing, and branding its service work.

1.Any quality problems arising from various products produced and sold by our company shall be covered by the "three guarantees" service provided by our company in accordance with regulations, and the sales and service three guarantees team shall undertake this work.
2. After receiving information from users about product quality (such as phone calls, letters, or verbal notifications), immediately dispatch relevant personnel to the site to handle and solve the problem.
3. After sales service personnel should handle quality issues seriously, thoughtfully, and thoroughly to ensure timely use by users without any worries.
4. While promptly resolving quality issues with sold products, after-sales service personnel have the obligation to provide free technical consultation, training, and answer other product related questions to users.
5.Firmly establish the idea that the user is God and everything is for the sake of the user, handle quality issues promptly, seriously, and from start to finish, pay attention to reputation, maintain the company's image everywhere, and ensure the company's peace of mind and customer satisfaction.